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ECommerce Manager

London

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About us:

Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands & Legs.

At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all of our products and treatments. She alone has put feet and hands where they belong – at the forefront of the beauty industry.

Most recently Margaret was awarded an OBE in the 2023 New Year’s Honours List in recognition of her services to Business and Podiatry, her entrepreneurial ability and for creating a brand-new wellness category within beauty for the care of Feet, Hands and Legs.

About the role:

An exciting opportunity has arisen for a ECommerce Manager to join our Head Office Team.

Reporting to the Marketing and Brand Manager, the successful candidate will play a crucial role in managing our online store’s day-to-day operations, optimizing the customer shopping experience, and ensuring the smooth functioning of our e-commerce platform.

What you’ll be doing:

E-commerce Operations:

  • Managing and maintaining the WooCommerce platform to ensure optimal performance.
  • Overseeing product listings, pricing, and inventory management.
  • Implementing strategies to enhance user experience, navigation, and overall functionality.

Order Processing:

  • Supervising the order fulfillment process, ensuring accuracy and timeliness.
  • Collaborating with the logistics team to manage shipping and delivery processes.
  • Addressing customer inquiries related to orders and shipments.

Website Management:

  • Regularly updating and maintaining product information, images, and descriptions.
  • Collaborating with the marketing team to implement promotions, discounts, and product launches.
  • Conducting regular website audits to identify and resolve any issues.

Analytics and Reporting:

  • Utilising analytics tools to monitor website performance and user behavior.
  • Generating reports on sales, customer trends, and other relevant metrics.
  • Making data-driven recommendations for continuous improvement.

Customer Service:

  • Working closely with customer service teams to ensure prompt and effective resolution of customer issues.
  • Monitorin customer feedback and reviews to identify areas for improvement.

You’ll have:

  • Proven experience in managing WooCommerce or similar e-commerce platforms.
  • Strong understanding of online retail operations and customer experience.
  • Familiarity with web analytics tools and reporting.
  • Excellent communication and collaboration skills.
  • Detail-orientation with the ability to multitask and prioritize.
  • Bachelor’s degree in Business, Marketing, or a related field or equivalent experience
  • Previous experience in e-commerce management, preferably in the beauty or retail industry.

What you’ll get:

  • A small, friendly team with exposure to all parts of the business
  • Central London head office location
  • Increase in holiday entitlement with longevity
  • Company pension scheme
  • Staff discount on products and treatments
  • Employee referral scheme
  • Complimentary gym sessions opportunity per week

Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.


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