About us
Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands & Legs.
At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all of our products and treatments. She alone has put feet and hands where they belong – at the forefront of the beauty industry.
Most recently Margaret was awarded an OBE in the 2023 New Year’s Honours List in recognition of her services to Business and Podiatry, her entrepreneurial ability and for creating a brand-new wellness category within beauty for the care of Feet, Hands and Legs.
About the role
We are recruiting for a highly motivated and results-driven Clinic Manager to join our London team and will assist in the day-to-day running of the clinics. Your primary goal will be to drive bookings, enhance client loyalty and customer service and maximise revenue.
What you’ll be doing
Managing daily operations of the clinic, ensuring high levels of customer service and operational efficiency.
Engage with prospective clients via various communication channels, including calls and emails to secure bookings.
Upselling of appointments to increase product sales/revenue.
Analyse and optimise our current revenue streams and strategies, ensuring the maximum utilisation of our clinics.
Undertake effective stock takes and audits regularly.
Support in the management of clinic staff, always ensuring it is in line with HR policy and procedures.
Report staff issues as they arise, update relevant platforms (e.g. lateness) and escalate to the Head of Clinics where necessary.
Ensure employee KPIs are monitored and exceeded.
Ensure Margaret Dabbs London clinic standards and treatments are maintained in both clinics.
Resolve complaints in a timely and professional manner.
Manage clinic diaries, ensuring the clinics are maximising every opportunity.
Answer and review phone calls to ensure KPI’s are met.
Undertake end of day cashing up.
Ensure high standards of hygiene are maintained in the clinics at all times.
What you’ll need to have
3+ years experience in a similar role.
Proven experience in sales strategy development and execution.
Excellent communication and interpersonal skills.
Good time management and organisational skills.
Attention to detail and a results-oriented mindset.
What you’ll get
Competitive salary (depending on experience).
28 days holiday including bank holidays to increase with longevity of employment.
Pension scheme.
Employee Referral scheme.
Discounts on products and treatments.
12.5% commission on all product sales.
Social events and corporate events.
You will report to our Head of Clinics and senior leadership team. You will be required to work five days a week,
including at least one day on the weekend. Please note remote working will not be considered.
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are
strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to
race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital
status, age, or any other characteristic protected by law.
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