At Margaret Dabbs® London we are really proud of our products, and we hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer.
Please ensure that the package is wrapped securely. For your protection, we recommend that you use a recorded delivery service and retain proof of postage, as we cannot accept liability for goods lost in transit.
Please contact our customer services team on +44 207 486 9273 before making any returns. This will allow us to notify our warehouse of the incoming return, ensuring a quicker refund process.
For a smooth returns process, please ensure you include the following details with your parcel:
- Your name;
- Your order number;
- The specific items from your order which are being returned;
- The reason for the return.
Once you’ve prepared your return parcel, please send it to:
MDL Warehouse
Unit 1, Felthambrook Way Industrial Estate
Feltham
Middlesex
TW13 7DU
United Kingdom
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
Frequently Asked Questions
Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
If your order has not yet been dispatched, you can cancel it. Please call us on +44 207 486 9273 for speed or email office@margaretdabbs.co.uk and speak to a member of the team to request a cancellation. If your order has already been dispatched, a refund will not be possible unless it is in accordance with our returns policy.
If you have received a product item as a gift, you may exchange it with proof of purchase for another product of the same value or you may contribute to purchase a product of a higher value.
To arrange to exchange your gift, please call us on +44 207 486 9273.
Note, corporate gifts may only be returned by the original purchaser and within 7 working days of initial receipt and within the terms of the sale.
At Margaret Dabbs® London, all items are quality-controlled and checked for faults before they are dispatched to customers. If you are returning your items due to defects, incomplete, or incorrect delivery, please contact our Customer Care team on +44 207 486 9273. We will correct all discrepancies and cover any postage charges.
Margaret Dabbs® London Gift Cards make a wonderful present. They are perfect for Christmas, birthdays, Valentine’s Day, Mothering Sunday, Father’s Day, and wedding gifts.
Our Clinic Gift Cards are redeemable as part or full payment for products or treatments at the clinic named and are interchangeable between clinics. The Gift Voucher must be presented at the time of redemption, is valid for twelve months from the date of purchase, is non-refundable, and cannot be redeemed for cash. Please contact our Customer Care team for assistance with purchases on +44 207 486 9273.