Front of House Manager Foot Health and Beauty Clinic
| Job Type | Full-time / Permanent |
|---|---|
| Location | Head Office |
| Salary | £28K TO £30K FTE depending on experience |
Job summary
Full-time and Part time positions available including at least one day of the weekend.
An exciting opportunity has arisen for a Front of House Manager to support the Head of Clinics in delivering exceptional client experiences while ensuring smooth daily operations of the clinic. This role will focus, customer service excellence, and driving clinic performance. We are seeking an experienced and dynamic Front House Manager to join our team. As the Front House Manager, you will play a crucial role in ensuring the smooth operation of our reception area, overseeing a team of receptionists, Nail technicians and Podiatrists, and providing high-quality customer service to all visitors, clients, and staff.
About the position
Your responsibilities and the qualities we're looking for.
- Support the Head of Clinics in the day-to-day operations of the clinic.
- Maintain adherence to Margaret Dabbs London protocols and standards for all treatments.
- Effectively manage appointment bookings, including online bookings, confirmation calls, and incoming requests.
- Manage booking system and diary schedules, maximising revenues.
- Conduct daily stock checks, manage orders for retail and professional supplies, and ensure shelves are arranged and replenished.
- Perform daily housekeeping duties, including managing laundry, hoovering, and maintaining cleanliness.
- Process end-of-day cash reconciliations and manage mail orders (specific to Liberty Clinic).
- Deliver exceptional five star customer service by meeting and greeting clients, offering refreshments, and acting as a brand ambassador.
- Ensure client details are obtained and updated upon check-in via the iPad system.
- Upsell appointments and products to enhance average spend and booking frequency.
- Obtain client feedback and encourage Google reviews to enhance the clinic’s online presence.
- Follow protocols ensuring customer complaints are managed in the most professional manner.
- Report to the Head of Clinics and Head of Podiatry any issues that may arise within the clinic that could impact the high standards of service and care that Margaret Dabbs London (MDL) strives to uphold.
- Address staff issues, including lateness and protocol non-compliance, and log incidents as required.
- Manage staffing levels ensuring accurate input of staff rotas to meet business demands, including finding cover during staff absences.
- Drive upselling initiatives to maximise revenue through multiservice bookings.
- Liaise with third parties to explore and develop business opportunities.
- Assist with improving overall clinic performance and executing strategies to expand the company footprint.
Our requirements
You will need to meet these requirements to be eligible for the position.
- Minimum of 2+ years’ experience in a similar role.
- Proven expertise diary management.
- Excellent communication and interpersonal skills.
- Strong organisational skills and the ability to manage time effectively.
- A keen eye for detail and a results-driven mindset.
Our offer
This position comes with the following benefits and compensation.
- Competitive salary and commission structure.
- Opportunities for professional development and training.
- A supportive and friendly work environment within a prestigious brand.
- Employee referral scheme.
- Employee discounts on treatments and products.
- Extra holiday entitlement to increase with longevity in the company
- Pension Scheme
About us
Margaret Dabbs® London is not just a brand, it's a globally recognised symbol of excellence in the beauty industry. It blends advanced medical science and podiatry with beauty, offering a distinctive range of effective, luxurious treatments and products for Feet, Hands, and legs. Founded and guided by Margaret herself, our brand is a leader in prioritising feet and hands in the beauty industry.
Margaret was honoured with an OBE in the 2023 New Year's Honours List for her contributions to Business and Podiatry, her entrepreneurial spirit, and her pioneering a new wellness category in beauty for foot, hand, and leg care.
Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law. status, age, or any other legally protected characteristic.