Operations Assistant
| Job Type | Full-time / Permanent |
|---|---|
| Location | Head Office |
| Salary | Competitive salery |
Job summary
Reporting to the Head Of Operations, an exciting opportunity has arisen for an Operations Assistant to join our Operations department focused on supporting the day-to day operations of a business by providing administrative and organisational support.
About the position
Your responsibilities and the qualities we're looking for.
- Document Management: Complete new line forms, registration forms, and other documents for the Operations team.
- Purchase Order Processing: Manage all operational purchase orders, including updating delivery status, verifying costs, and ensuring order acknowledgments are sent.
- Product Information Management: Upload and maintain comprehensive product information and Bills of Materials (BOMs) on Unleashed and other relevant platforms.
- Stock Reporting: Ensure weekly stock level reports, including out-of-stock items and updates, are communicated effectively with summaries to the Head of Operations.
- Cost Tracking and Documentation: Create costing sheet templates, maintain the quote tracker, folder, and manage related documentation.
- Critical Path Analysis (CPA): Update CPA with timeframes for product launches to ensure timelines are met.
- Manufacturer Liaison: Attend weekly meetings with manufacturers in the absence of the Head of Operations & Manufacturing. Follow up with manufacturers to ensure timely PO completion by gathering quotes and product information.
- Sample Management: Ensure all production samples are received, tested, and approved by senior management, and file documentation appropriately.
- International Cosmetic Portal Management: Oversee the management and support for international cosmetic portals, including the registration of new products (e.g., Cosmetic Product Notification Portal, CPNP).
- Product Registration: Manage and file product registrations for all territories, ensuring timely renewals.
- Component Wastage Monitoring: Track and report on component wastage and overfilling to optimise production efficiency.
- Management of Sales Platform and Operations: (I.e Amazon and Tiktok for Bare Feet and Margaret Dabbs London)
- New Line Forms: Updating any business requests for key accounts so information is accessible for the Sales Team.
- Weekly Audits and Stock Orders: Conduct weekly audits and manage stock orders for the Head Office to ensure inventory accuracy.
- Customer Support: Handle customer inquiries and complaints in the absence of the Customer Service Assistant, ensuring a high level of customer satisfaction.
- Office Communication: manage the categorisation of incoming and outgoing communications, including emails and post.
Our requirements
You will need to meet these requirements to be eligible for the position.
- Strong organisational and administrative skills, with attention to detail in data management and compliance.
- Experience in purchase order processing, stock reporting, and product information systems (e.g. Unleashed).
- Proficiency in managing product listings and preparing marketing or operational documents.
- Familiarity with international product registration portals (e.g., CPNP) is a plus.
- Strong communication skills for customer support and office correspondence.
- Ability to identify cost-saving opportunities and streamline operational processes.
- Experience in onboarding new employees and setting up office systems/software.
Our offer
This position comes with the following benefits and compensation.
- A small, friendly team with exposure to all parts of the business
- Bonus scheme
- Opportunity to progress within an organisation
- Central London head office location
- Increase in holiday entitlement with longevity
- Company pension scheme
- Staff discount on products and treatments
- Employee referral scheme
- Complimentary gym sessions opportunity per week
About us
Margaret Dabbs® London is not just a brand, it's a globally recognised symbol of excellence in the beauty industry. It blends advanced medical science and podiatry with beauty, offering a distinctive range of effective, luxurious treatments and products for Feet, Hands, and legs. Founded and guided by Margaret herself, our brand is a leader in prioritising feet and hands in the beauty industry.
Margaret was honoured with an OBE in the 2023 New Year's Honours List for her contributions to Business and Podiatry, her entrepreneurial spirit, and her pioneering a new wellness category in beauty for foot, hand, and leg care.
Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law. status, age, or any other legally protected characteristic.