Front of House/Customer Service Advisor.
| Job Type | Full-time / Permanent |
|---|---|
| Location | Head Office |
| Salary | Competitive Salary |
Job summary
You will be working across our Head Office and London Clinics, undertaking Front of House duties and assist with the day-to-day running of our clinics. This is an incredible opportunity for an ambitious candidate who is looking to develop their skillset within the setting of an award-winning luxury brand.
About the position
Your responsibilities and the qualities we're looking for.
- Customer Enquiries & Communication - Respond promptly and professionally to customer emails, phone calls, and in-person queries, ensuring a high standard of customer care.
- Order Management - Assist customers with order enquiries, tracking shipments, processing returns and exchanges, and resolving delivery issues efficiently.
- Gift Cards & Special Orders - Process gift card purchases, redemptions, and any special order requests, ensuring seamless transactions.
- Treatment and Product Knowledge - Maintain up-to-date knowledge of Margaret Dabbs London products and services to provide expert recommendations and upsell where appropriate.
- Clinic Coordination - Liaise with clinic teams to ensure smooth appointment scheduling, cancellations, and changes while keeping clients informed.
- CRM & Customer Management - Ensure all client information is accurately updated in the booking system, including preferences and purchase history, to enhance personalised service.
- Complaints & Issue Resolution - Log any service-related complaints with professionalism and efficiency, working closely with management to resolve concerns.
- Payment & Refund Processing - Assist with customer transactions, logging refunds, and payment-related enquiries, ensuring compliance with company policies.
- In-Clinic Support - Ensure the reception and waiting area maintain a welcoming atmosphere, proactively assisting clients with product purchases and aftercare guidance.
- Upselling & Customer Retention - Proactively introduce customers to complementary treatments and products based on their needs, enhancing their overall experience.
Our requirements
You will need to meet these requirements to be eligible for the position.
- Experience in Front of House/reception duties.
- Able to work efficiently and be self-motivated.
- A quick learner who is willing to advance their skills with a view to career progression within the company.
- Computer literacy such as Outlook/Word as well as being experienced in appointment booking systems.
- Have a positive ‘can do’ attitude.
- Capable of building strong and professional relationships.
- Excellent phone manner and have a good command of both written and spoken English.
- You will be required to work one day of the weekend
Our offer
This position comes with the following benefits and compensation.
- Competitive salary and commission structure.
- Opportunities for professional development and training.
- A supportive and friendly work environment within a prestigious brand.
- Employee referral scheme.
- Employee discounts on treatments and products.
- Extra holiday entitlement to increase with longevity in the company.
- Pension Scheme.
About us
Margaret Dabbs® London is not just a brand, it's a globally recognised symbol of excellence in the beauty industry. It blends advanced medical science and podiatry with beauty, offering a distinctive range of effective, luxurious treatments and products for Feet, Hands, and legs. Founded and guided by Margaret herself, our brand is a leader in prioritising feet and hands in the beauty industry.
Margaret was honoured with an OBE in the 2023 New Year's Honours List for her contributions to Business and Podiatry, her entrepreneurial spirit, and her pioneering a new wellness category in beauty for foot, hand, and leg care.
Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law. status, age, or any other legally protected characteristic.