Customer Service Assistant
| Job Type | Full-time / Permanent |
|---|---|
| Clinics | Guildford, Liberty, Marylebone, Notting Hill, Richmond, White City |
| Salary | Contact us for details |
Job summary
An exciting opportunity for a Customer Service Advisor to join our clinic team has arisen. Reporting to the Clinic Manager, the successful candidate will warmly meet and greet clients, inform therapists and podiatrists of their arrival and welcome walk-ins. You will ask them questions about our services and schedule appointments based on availability.
About the position
Your responsibilities and the qualities we're looking for.
- Book and upsell appointments by phone and email.
- Adding staff rotas to the booking system.
- Update client details on the Margaret Dabbs® London booking system, including telephone numbers, email addresses and card details.
- Stock control and support.
- Provide support on end-of-day procedures.
- Support the Clinic Managers with ad-hoc tasks.
Our requirements
You will need to meet these requirements to be eligible for the position.
- Experience in front-of-house and customer service duties.
- The ability to work efficiently and be self-motivated.
- Be a quick learner who is willing to advance their skills with a view to career progression within the company.
- Computer literacy, such as the use of Outlook and Word, as well as being experienced in appointment booking systems.
- Have a positive "can-do" attitude.
- Be capable of building strong and professional relationships.
- Have an excellent phone manor and have a good command of both written and spoken English.
Our offer
This position comes with the following benefits and compensation.
- A small friendly team with exposure to all parts of the business.
- An opportunity for career progression and transfers across the group.
- Commissions on product sales and treatments performed (predicted up to £4000/year).
- Inclusion in the pension scheme.
- 28 days of holiday, including bank holidays.
- An increased holiday entitlement with longevity of employment.
- Discounts on products and treatments.
- Employee referral scheme.
About us
Margaret Dabbs® London is not just a brand, it's a globally recognised symbol of excellence in the beauty industry. It blends advanced medical science and podiatry with beauty, offering a distinctive range of effective, luxurious treatments and products for Feet, Hands, and legs. Founded and guided by Margaret herself, our brand is a leader in prioritising feet and hands in the beauty industry.
Margaret was honoured with an OBE in the 2023 New Year's Honours List for her contributions to Business and Podiatry, her entrepreneurial spirit, and her pioneering a new wellness category in beauty for foot, hand, and leg care.
Margaret Dabbs® London is dedicated to fostering a diverse workforce and strongly encourages individuals from varied backgrounds to apply. We ensure that all qualified candidates are considered for employment opportunities without discrimination based on race, ethnicity, colour, religion, gender identity or expression, sexual orientation, national origin, marital status, age, or any other legally protected characteristic.